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Troubleshooting

Troubleshooting Common Issues with the Gateway Device

Wi-Fi Connection Issues:

  • Ensure that the Wi-Fi network is functioning and the Gateway Device is within range.
  • Restart both the Gateway Device and router if the connection is unstable.

Sensor Sync Issues:

  • Verify that the sensor is within range of the Gateway Device.
  • Restart the sensor and attempt syncing again.

Signal Strength Problems:

  • Make sure there are no large obstacles or electronics causing interference between the sensor and Gateway Device.

FAQ

What is the range of the LinkSensi Gateway?

  • The Gateway Device has a range of approximately 100-150 meters in open areas. Obstacles like walls may reduce this range.

Can I connect multiple sensors to one Gateway?

  • Yes, a single Gateway Device can support multiple sensors, allowing you to monitor multiple LPG tanks from one location.

What should I do if the Gateway loses connection?

  • Check your internet connection, restart the Gateway, and ensure it is powered properly. You can also reconfigure the Wi-Fi settings using the app.